Refund Policy
At Cool Plugins, customer satisfaction is our top priority. We strive to deliver high-quality plugins and services to meet your needs. However, if you are not entirely satisfied with your purchase, we offer a straightforward refund process. Please review our refund policy below for more details.
Refund Eligibility
- 14-Day Money-Back Guarantee: If you are unsatisfied with any plugin purchased directly from Cool Plugins, you are eligible for a refund within 14 days of the original purchase date. No questions asked.
- Refund Processing Time: Refunds are typically processed within 3-7 working days after your request is approved. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
- Non-Refundable Items
- Subscription Renewals: Refunds are not applicable for subscription renewals. We send early reminder emails before renewals to ensure you have ample time to manage or cancel your subscription.
- Payment Gateway Fees & Currency Conversion Charges: Please note that any fees charged by payment gateways (such as transaction fees) or currency conversion charges incurred during the refund process will not be covered by Cool Plugins. These fees, which may range between 6-10% of the refund amount, will be deducted from the total refund issued. The final amount refunded may vary based on these factors.
How to Request a Refund
To request a refund, please follow these steps:
- Log in to your Cool Plugins account.
- Generate a support ticket through our support portal.
- Provide your order details and reason for the refund request.
Our support team will review your request and respond promptly. Once approved, the refund will be processed within the stated timeframe.
Important Notes
- Refunds are only applicable to purchases made directly through Cool Plugins for any product listed on this page – https://coolplugins.net/products/.
- The refund amount may be affected by currency conversion rates at the time of processing.
- Payment gateway fees and currency conversion charges are the responsibility of the customer and will not be reimbursed by Cool Plugins.
Cancellation of Subscriptions
If you wish to cancel your yearly subscription, you can do so at any time by logging into your account. Cancellations will prevent future renewals but do not qualify for refunds for previously charged subscription fees.
Purchases via Envato Marketplace
If you purchased our products through the Envato marketplace, you must adhere to the refund policy guidelines provided by Envato. For more details, please refer to their policy here: Envato Refund Policy.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to contact our support team. We’re here to help!